Frequently asked questions

What are your dispatch and delivery times?

All orders are processed within 1–3 business days. Once dispatched, you'll receive tracking information via email. Delivery times vary depending on your location, but most U.S. orders arrive within 3–7 days.

What is your return and exchange policy?

You can review our full return and exchange policy here. We want you to love every piece you order, so we're happy to help with size exchanges or returns within our stated window.

How do I choose the right size?

Please refer to our size guide here. Each product page also includes detailed fit notes to help you find your perfect match.

How should I care for my Light Worker on Duty garments?

To extend the life of your pieces, we recommend washing in cold water, avoiding fabric softeners, and hanging or laying flat to dry. Mindful care keeps your garments, and the planet, looking their best.

What is your policy for my garments when I'm done wearing them?

We're developing a take-back program to responsibly recycle or repurpose your Light Worker on Duty pieces at the end of their life cycle. Until then, we encourage donating or reselling them to extend their journey.

What makes your clothing "sustainable"?

Our garments are crafted from ethically sourced, low-impact materials in small batches with trusted manufacturing partners who prioritize fair labor and environmental responsibility. Every piece is designed to last, helping you buy less and wear more.